To register and create your Member Profile, click here. By registering with us, you can take advantage of exclusive shopping offers, new product launches, special sampling programs and much, much more.

By registering with Clinique Online you may take advantage of exclusive shopping offers, new product launches, special sampling programs and much, much more.

As a Registered Member you will receive exclusive benefits only available when you shop online.

1. • Exclusive Offers — Reserved just for our registered members.
2. • Favourites List — Create a list of your favorite Clinique Online products. We will keep them on file for future visits and convenient shopping.
3. • New Product News — you will receive Clinique Online email news highlighting what's new at Clinique Online. Be the first to know about product launches, exciting new trends, online shopping offers and helpful tips to keep you looking and feeling great.
4. • Fast Checkout — by storing your billing and shipping information – Clinique Online can make shopping quicker and easier.

I want to become a member now.

At Clinique Online we respect your privacy. We will never give your personal information to anyone unless you request us to do so.

Clinique Online Privacy Policy

If you are a Registered Member of Clinique Online, go to My Account, and click on 'Account Profile'.

If you have an account with Clinique Online, you may click on the unsubscribe link provided on the monthly newsletter to be removed from the mailing list.

If you are a Clinique Member, you may check the status of your order online. For questions regarding the status of your order or if you are not a Registered Member, you may contact our Customer Care representatives at 1800-556-948 or email us. For fastest service, please provide your order number when making inquiries.

If you wish to return or exchange an item purchased through Clinique.com.au, please follow step by step directions in Returns & Exchanges.

We're sorry, clinique.com.au is currently unable to accept orders to be billed or shipped to destinations outside Australia. We apologise for any inconvenience. For customers living in the following Countries, please visit the appropriate site below to purchase Clinique online:

Please contact us as soon as possible 1800-556-948 and we will do our best to accommodate your request to change or cancel your order.

Clinique products are 100% Allergy tested. Fragrance-free. If you need information on specific products and ingredients, kindly contact our Consumer Care team at 1800-556-948 (9am - 5pm. Monday - Friday excluding public holidays) or select Beauty/Product Advice button on the Contact Us page and then select "Concerns about an ingredient".

Regrettably, samples are not available for general distribution. Samples are available periodically during special offers and also at checkout when you are making an online purchase. If you are unsure about which products are right for you, we are happy to assist with expert recommendations and advice, Click here to contact us.

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Please email our Clinique Online Experts with the name/shade of your favourite product that has been discontinued and they will be happy to provide alternative formulation. To ensure you receive the most personal advice on the formulation/colour that is right for you, we advise you visit your local Clinique counter for a complimentary consultation.

We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.

Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of email from Clinique Online. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Clinique Online will be accepted. If you have any questions, please contact us at 1800-556-948.

If your provider is Yahoo:

1.         Open the Email message
2.         Click the "Add to Address Book" link on the far right.
3.         The address will be automatically entered into your Yahoo! Address Book.

If your provider is Hotmail:

1.         Open the Email message.
2.         Click "Save Address(es)" at the top of the message header.

If your provider is MSN:

1.         Open the Email message.
2.         Click "Save Addresses" on the right.
3.         Select the check box next to the address you want to save. You can also make changes to the contact information.
4.         Click "Save".

The Estée Lauder Companies Inc. is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold.

We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels.

Estée Lauder fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives.

To find the Gift With Purchase dates for your local counter, visit our Store Locator. Registered Members at Clinique Online who opt-in to receive email will get monthly updates on Gift With Purchase Events at local Clinique counters. This information is updated each month and is subject to change. If you prefer, you may contact your local Clinique counter directly and they will be happy to advise you when an event is planned for your area.

To purchase Clinique product, you can shop right here at clinique.com.au . If you would prefer to visit a Clinique Counter, Click here for our Store Locator.

Clinique offers consultations at all of our Clinique counters. Consultations offer you the opportunity to work with a professionally-trained Clinique Consultant. If you prefer, you may email us and a Clinique Expert will provide tips and recommendations via email for your special day.

Go to our email submission form, or call us at 1-800-556-948 and contact us directly.

Welcome to Clinique Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the instructions below:

STEP ONE:
Rollover a product image and click on the Quickshop button. Select your desired shade, size or form as relevant and then click "add to bag".

For additional product information, how-to videos and related links, click on the product name or view details link. From the product detail page select “add to bag” to place the item in your cart.

STEP TWO:
When you've completed shopping, click the shopping bag icon found on each page or click the Checkout button that will be displayed each time you add an item to your cart along with the details for that item.

Follow the onscreen instructions to proceed through the checkout process. Please note that you may change the contents of your shopping bag including the quantity (up to six [6] of any single item) during checkout prior to clicking on Submit Order.

More information on our Maximum Purchase Policy check below.

STEP THREE:
After your order has been submitted, a "Thank You" page will be displayed confirming that your order was received. An email confirming receipt of your order will also be sent shortly after your order was submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us by phone at 1800 556 948 or via email for assistance.

If you have any questions or concerns when placing an order, or if you wish to enquire about a previously placed order, please call Clinique Online Customer Service at 1800 556 948 or Contact Us. For faster service, please have your order number available.

VIEW BAG
Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.

DELETING ITEMS FROM YOUR SHOPPING BAG
If you wish to delete an item in your Shopping Bag, simply go to "View Bag" and select the "Remove" link below the product name. The item will be removed from your shopping bag.

This site is best viewed with Internet Explorer 6 and later versions, Firefox 2.0 and later versions and with a minimum monitor resolution of 1024 x 768. Please note that monitors display colours differently based upon their settings.

Please feel free to email us with questions about specific colours, and we'll be happy to provide you with any additional description that is available.

Our site works best with Internet Explorer 6.0 and other later versions, Firefox 2.0 and other later versions, and Safari 2.0.4 and other later versions.

At Clinique Online, we understand how important security is to you. When you place an order at Clinique Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to:

http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

• Internet Explorer 6.0 and higher
• Mozilla Firefox 2.0.4 and higher
• Safari 2.0.4 and higher
• Chrome 10.0 and higher

Temporarily Out of Stock / Backordered Items
If an item selected is temporarily out of stock at the time of your order, you will be notified via email. Please be assured that you will not be charged for any item which is not shipped.

Pre-sell Items
Pre-sell items are items that are not yet in stock but available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available. We will notify you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it has shipped.

Please note: The actual delivery date of your order depends on the shipping method you select.

We regret that we must limit orders to no more than six (6) units of any item with a maximum purchase of $750 per customer. If you have any questions please call us at 1800-556-948 or Contact Us and we will be happy to assist.

REDEEMING OFFER CODES.
Simply enter your offer code in the text box marked "Offer Code" on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the "Order Review" page.

Please Note: Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.

Gift orders always receive special care at Clinique Online. We will be happy to create a beautiful gift package and include a note card with your personal greeting.

If you wish to have your Clinique Online order packaged as a gift, simply click on the "Gift-Wrap" option during "Checkout". If you wish to include your personal greeting, please enter it in the text box provided. A fee of $6.00 will be added to your order total.

Please note: Multiple items within a single gift order will be presented as one gift package.

All prices are GST inclusive.

The following credit cards are accepted for payment

• American Express
• JCD
• MasterCard
• Visa
• PayPal

We’re sorry, we do not accept:

• CODs
• Layaway plan
• Personal Cheques
• Money Orders

Important information:

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match this criteria.

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund or exchange within 14 business days from delivery.



Refunds and Exchanges will be processed within 2-3 business days upon receipt. Refunds (excluding the initial delivery charge) will be made against the original debit/credit card used.

We cannot accept returned goods that we reasonably believe have been used, except those covered by our Perfect Match Guarantee. In such circumstances, we will notify you that no refund will be available and will return such goods to you within 28 days of our notification.

STEP 1. – Complete the Necessary Documentation

Please click here to print the Returns Form and complete all required details, including the reasons for your return or exchange. Please note that we cannot accept returned goods that we reasonably believe have been used, except those covered by our Perfect Match Guarantee.

STEP 2. – Return The Product

Goods must be returned to us in their original condition at our distribution centre within 14 working days of delivery. Please ensure that the returned parcel is properly sealed, and that you have included within the returned parcel your completed Returns Form as well as your Delivery Note. Please be sure to indicate whether you require a refund, exchange or replacement.

STEP 3. – Processing The Refund

Refunds and exchanges will be processed within 2-3 days of receipt. Exchanges will be sent via standard shipping. Please allow 7-10 business days for delivery. You will receive a confirmation email notification or phone call from our Customer Service Team.

Our Perfect Match Guarantee program is valid for foundation, concealer and powder products listed below:

Airbrush Concealer
Almost Powder Makeup
All About Eyes Concealer
Anti Blemish Solutions Concealer
Anti Blemish Solution Liquid Makeup
Beyond Perfecting Foundation and Concealer
Beyond Perfecting Powder Foundation and Concealer
Chubby in the Nude Foundation Stick
Clinique Sun SPF 30 Mineral Powder Makeup for Face
Continuous Coverage
Even Better Makeup SPF 15
Line Smoothing Concealer
Moisture Surge Tinted Moisturiser
Redness Solutions Makeup SPF 15
Repairwear Laser Focus All-Smooth Makeup SPF 15
Stay-Matte Oil Free Makeup
Stay-Matte Sheer Pressed Powder
Superbalanced Makeup
Supermoisture Makeup
Super City Block BB Cushion Compact
Super Powder Double Face Powder
Superbalanced Silk Foundation

Complete the Returns Form and return with the product to arrange your free return and exchange for your perfect shade. Refunds and Exchanges will only be granted for items which are returned containing a minimum of 85% of the product.

We reserve the right to cancel any order due to unauthorised, altered or ineligible use of offer, and to modify or cancel any promotion due to system error or unforeseen problems. Other restrictions may apply.

If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.

Please notify us immediately by filling out our Contact Us form. Please be sure to select 'An Online Order' and include your Order Number.

This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location.



Returns for purchases made online will not be accepted for return or exchange at a Clinique counter. Your statutory rights remain unaffected.

To the best of our ability, orders received by 11am, Monday to Friday, will be dispatched the same day for express delivery option and the following day for standard delivery.

OPTION ONE - STANDARD DELIVERY
Free

Estimated delivery times from warehouse dispatch:

OPTION TWO - EXPRESS DELIVERY
$15.00

Orders placed before 11 am will be processed and shipped the same day (depending on product availability) and delivery will be within 1 business day in all Australia capital cities, except Darwin and Perth CBD.

You can check the status of your order by going to My Account and viewing order status.

We will deliver the goods in accordance with the delivery option selected by you during the order process.

We do our best to estimate the most accurate delivery time for your convenience. For the most-up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. Simply use the tracking number provided to track your package online.

To the best of our ability, orders received by 11am, Monday to Friday, will be dispatched the same day for express delivery option and the following day for standard delivery.

Orders are processed for delivery on working days only (Monday through Friday, excluding public holidays).

Clinique Online does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods.

All orders require a signature upon delivery. If you are not there to sign for your order, Australia Post will leave a notice for collection card with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, Australia Post will not be able to leave your order 'hidden' at the address.

We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.

Delivery Addresses

To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.

We accept orders to P.O Box addresses.

We're sorry Clinique Online only delivers online orders to Australia addresses.

CORPORATE AND CONTACT INFORMATION

Clinique Laboratories, LLC. is one of the world's leading manufacturers and marketers of prestige skin care, makeup and fragrance products.

Clinique was first launched in 1968 with skin care and makeup products that are all allergy tested and 100% fragrance free. Our products have been designed to address individual skin types and needs. The products are based on research and related expertise of leading dermatologists. Clinique's skin care products are marketed as part of the Three-Step System: Cleanse, Exfoliate, Moisturise.

Clinique Laboratories, LLC.
Corporate Headquarters
767 Fifth Avenue
New York, N.Y. 10153
1-866-707-2100

Clinique products are available in better department and specialty stores.
Visit our Store Locator to find a Clinique Counter near you.

Do you need more information about our company? Visit ELCompanies.com

CONTACT US

Thank you for taking the time to visit our site. We appreciate your inquiries and comments.

If your inquiry cannot be answered by the FAQ's (frequently asked questions), please contact us contact us and we will be happy to assist or call us at 1-800-556-948.