Shopping Online with Clinique

Welcome to Clinique Australia Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the steps below:

Step One
Rollover a product image and click on the Shop Now button. Select your desired shade, size or form as relevant and then click "Add to bag". (For additional product information, how-to videos and related links, click on the product name or product details link.)

Step Two
When you have finished selecting products for purchase, click the shopping bag icon found on any page or click the Checkout button that will be displayed each time you add an item to your cart. Follow the onscreen instructions to proceed through the checkout process and submit your order. Please note: you may change the contents of your shopping bag including the quantity of each item (up to eight [8] of any single item) during checkout prior to clicking on Submit Order.

Step Three
An email confirming receipt of your order will be sent shortly after your order is submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us by phone at 1800 556 948.

If you have any questions or concerns when placing an order or if you wish to enquire about a previously placed order, please call Clinique Australia Online Service Team 1800 556 948 or contact us. For fastest service, please have your order number available.

VIEW BAG
Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the quantities of each, and the cost of the purchase. You may remove items or change the quantities ordered on this page before proceeding to checkout.

DELETING ITEMS FROM YOUR SHOPPING BAG
If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.

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Temporarily Out of Stock / Backordered Items
If an item selected is temporarily out of stock at the time of your order, you will be notified via email. Please be assured that you will not be charged for any item which is not shipped.

Pre-sell Items
Pre-sell items are items that are not yet in stock but available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available. We will notify you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it has shipped.

Please note: The actual delivery date of your order depends on the shipping method you select.

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We must limit orders to eight (8) of any single item, and/or fourteen (14) items per customer per order. Orders exceeding these limits will not be accepted and are subject to cancellation upon written notice. In addition, we are unable to accept more than 3 orders per day from each customer. If you have any questions, please call us at 1-800-556-948 or contact us and we will be happy to assist.

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• Gift orders always receive special care at clinique.com.au. We will be happy to wrap your gift and include a gift card with your personal message for just $6.00.
• If you wish to have your clinique.com.au order gift-wrapped, simply click on the “Gift Wrap” option during Checkout.

Please note: Multiple items within a gift order will be presented as one gift package.

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All prices are GST inclusive.

All prices indicated for products available via the Site are inclusive of GST (where applicable) at the current rates and are exclusive of delivery charges (if applicable).

The total cost of your order is the price of the products ordered plus delivery charges (if applicable). Delivery charges will be included where applicable and will be included in the total amount of the order. Payment can be made by any of the methods specified in the Payment Options section below, and payment will be debited and cleared from your account as set out in the Payment section of this Site.

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CREDIT CARDS ACCEPTED:

• American Express
• MasterCard
• Visa

We also accept PayPal as a payment option on clinique.com.au.

WE ALSO ACCEPT:

• Afterpay, Klarna and Alipay. Find out more.

WE’RE SORRY, WE DO NOT ACCEPT:

• Cheques
• Postal Orders

IMPORTANT INFORMATION:

In cases where fraudulent transactions are suspected, copies of credit card, passport or driver’s licence may be requested.

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